NHTSA Complaint #11233917 — 2015 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11233917
Vehicle 2015 FORD EXPLORER
Component ENGINE
Date of Incident
Date Filed
Mileage 15 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, SERVICE MANAGER [XXX] 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 RICH FORD SERVICE MANAGER [XXX], CONFIRMED THEY HAVE DONE THIS AND ALL NOTICES FROM FORD, TBS16-0165 BECAME FORD RECALL PROGRAM 17N03 AND SUPPLEMENT #1 DATED OCTOBER 26/2017 EXPIRES DECEMBER 31/2019 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 07/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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