NHTSA Complaint #11233874 — 2018 HONDA ODYSSEY

I BOUGHT THE VEHICLE NEW ON 07/10/2017. IT HAS BEEN TOWED INTO THE DEALERSHIP 3 TIMES BECAUSE IT WON'T START. THE FIRST TIME IT WAS TOWED IN, THE DEALERSHIP REPLACED THE BATTERY. THE SECOND TIME IT SAT IN MY GARAGE FOR TWO DAYS. WE WERE UNABLE TO START THE VAN. THE VAN HAS A KEYLESS ENTRY SYSTEM. THE VAN WOULD NOT UNLOCK, THE LIGHTS ON THE DASH WOULDN'T LIGHT UP AND IT WOULD NOT START. I CALLED HONDA AND THEY SENT A TOW TRUCK FOR THE CAR. THE TOW TRUCK DRIVER TRIED TO START THE VAN BY JUMPING THE BATTERY AND HE COULD NOT START IT. IT WAS COMPLETELY DEAD. IT WAS TOWED TO THE DEALERSHIP ON THAT SUNDAY. THE DEALERSHIP CALLED ME ON MONDAY MORNING AND TOLD ME THAT COULDN'T FIND A PROBLEM WITH THE VAN. THEY SAID IT STARTED RIGHT UP. THEY SAID THEY TRIED TO REPLICATE THE PROBLEM BUT COULD NOT. I PICKED THE VAN UP THE FOLLOWING DAY. THEN ON 07/19/2019 MY WIFE DROVE THE VAN TO A LOCAL VENUE WITH THE GRANDCHILDREN. AFTER ABOUT AN HOUR, SHE CAME OUT TO THE VAN AND IT WAS COMPLETELY DEAD AGAIN. I CALLED HONDA AND THEY SENT ANOTHER TOW TRUCK TO PICK IT UP. ONCE AGAIN THE TOW TRUCK DRIVER ATTEMPTED TO JUMP START THE VAN, AND ONCE AGAIN IT WAS COMPLETELY DEAD. THE VAN WAS TOWED OVER TO HONDA WHERE ONCE AGAIN THEY SAID THEY COULD NOT FIND A PROBLEM WITH THE VAN. IT STARTED FINE. THEY KEPT IT TWO DAYS CHECKING IT OUT AND ONCE AGAIN TOLD ME THAT THEY COULD NOT REPLICATED THE PROBLEM. THIS IS THE THIRD TIME IN 2 YEARS THAT THE VAN HAS TO BE TOWED IN AND THEY CAN'T FIND THE PROBLEM. I CANNOT BELIEVE THAT I HAVE THE ONLY HONDA ODYSSEY IN THE ENTIRE WORLD WITH THIS PROBLEM AND HONDA DOES NOT KNOW WHAT IT IS AND FIND THE PROBLEM.