NHTSA Complaint #11233295 — 2015 TOYOTA CAMRY

WENT TO THE WALMART TIRE & AUTO CENTER IN SAND SPRINGS, OK (STORE #00838) FOR A NEW SET OF TIRES. WHEN I LEFT, THE TPMS WAS SHOWING AN ERROR. I RETURNED TO THE CENTER AND THEY SAID IT WOULD CLEAR ON ITS OWN. IT DID NOT. THEY HAD BROKEN ONE OF THE TPMS SENSORS WHICH IS WHY THE SYSTEM WAS FAULTING. SO, THEY SENT ME AWAY WITH A FAULTY TPMS THAT THEY DAMAGED. I TRIED TO GET IT REPAIRED AT MY HOMETOWN WALMART IN SEARCY, AR BUT WAS UNSUCCESSFUL, SO I TOOK IT BACK TO THE TOYOTA DEALER WHERE I PURCHASED THE CAR AND THEY REPAIRED IT AT MY EXPENSE. I HAVE CONTACTED THE SAND SPRINGS WALMART MANAGEMENT ABOUT THE SITUATION WITH NO RESPONSE. I CONTACTED WALMART CORPORATE IN BENTONVILLE, AR AND THEIR RESPOSE WAS TO CONTACT THE SAND SPRINGS WALMART TO RESOLVE THE ISSUE, WHICH I HAVE ALREADY ATTEMPTED TO DO. ATTACHED ARE PICTURES OF THE TPMS SENSOR THAT WAS BROKEN BY THE SAND SPRINGS WALMART, AND A PICTURE OF THE AFTER-MARKET TPMS SENSOR THAT WAS INSTALLED BY THE SEARCY, AR WALMART THAT WAS NOT COMPATIBLE WITH MY TOYOTA. I HAVE COPIES OF LETTERS TO BOTH THE SAND SPRINGS WALMART AS WELL AS WALMART CORPORATE THAT I CAN PROVIDE UPON REQUEST. I THOUGHT THE NHTSA SHOULD BE AWARE THAT THE SAND SPRINGS WALMART TIRE & AUTO CENTER WAS DAMAGING THE TPMS ON CARS AND SENDING VEHICLES ON THEIR WAY WITH FAULTY TPMS. I HAVE INCLUDED AN IMAGE OF THE SERVICE ORDER #485700 42175 WHICH INDICATES THEY RESET THE TPMS WHICH CLEARLY DID NOT HAPPEN. IT ALSO HAS A SIGNATURE ON THE FORM THAT IS CLEARLY NOT MINE.