NHTSA Complaint #11233248 — 2018 CHRYSLER PACIFICA POWER TRAIN

Complaint Details

ODI Number	11233248
Vehicle	2018 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	July 18, 2019
Date Filed	July 18, 2019
Mileage	2,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHEN DRIVING FORWARD SPEED AROUND 10-20 MILES AN HOUR OR 1500 -1750 RPM, THE TRANSMISSION WILL SHIFT EXTREMELY HARD (IT FEELS LIKE SOMEONE IS HITTING THE CAR FROM BEHIND-IT IS A VIOLENT SHIFT). I HAVE TAKEN THIS VEHICLE IN SEVERAL TIMES SINCE PURCHASING NEW IN FEBRUARY 2018. THEIS OCCURS TWO TO THREE TIMES A DAY OR EVEN MORE DURING THE WEEK. I HAVE EXPERIENCED THIS ISSUE PULLING FORWARD FROM MY DRIVE WAY TO GETTING ON THE HIGHWAY AND ACCELERATING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE DONE FLASH RESETS SEVERAL TIMES WITH NO SUCCESS. I THINK HAVING A BRANDNEW VEHICLE DOING THIS IS UNACCEPTABLE AND VERY DANGEROUS WITH THE VIOLENT SHIFTING. I WAS TOLD THE NEW 9 SPEED TRANSMISSIONS ALL ARE HAVING THIS TYPE OF ISSUE.

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