NHTSA Complaint #11233174 — 2015 KIA OPTIMA

TAKATA RECALL IN 03/2019 I WENT TO MERGE ON INTERSTATE IN TRAFFIC AND I COULD NOT GET ENOUGH SPEED TO KEEP UP WITH TRAFFIC, THE CAR WAS MAKE A LOUD NOISE AND WOULD NOT GO OVER 30MPH. WE TOOK STRAIGHT TO DEALERSHIP WHO TOLD ME MY TURBO HAD FAILED AND THERE WAS "SLUDGE IN THE OIL" THEY ASSURED ME THIS WOULD BE COVERED BY KIA WARRANTY, MY CAR ONLY HAD 70,000 MILES AND I SSUMED THIS WOULD BE THE CASE WITH THE 100,000 MILE WARRANTY KIA OFFERS. THE DEALERSHIP SUBMITTED MY CLAIM SEVERAL TIMES AND IT WAS DENIED, SO WE PAID THE 3000$ TO HAVE IT REPAIRED. THEY ASSURED US EVERYTHING WAS GOOD TO GO. 1 MONTH LATER WE TOOK A 5 HOUR TRIP AND THE MOTOR BLEW UP ON US AS SOON AS WE GOT THERE, WE CALLED TO HAVE THE CAR TOWED AND KIA WOULD NOT TOW IT, SO WE ARRANGED FOR IT TO BE TOWED BACK HOME AND TO THE DEALERSHIP. THEY TOLD US THEY HAVE SO MANY KIA WITH THE SAME PROBLEM THEY COULD NOT EVEN LOOK AT MY CAR FOR ATLEAST 7DAYS. I STILL HAVENT HEARD FROM THEM ABOUT A CLAIM.