NHTSA Complaint #11233091 — 2013 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11233091
Vehicle	2013 FORD FOCUS
Component	ENGINE
Date of Incident	February 22, 2019
Date Filed	July 18, 2019
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DPS6 TRANSMISSION SHUDDER AND SLIPPING ISSUE. VEHICLE HAS BEEN SERVICED UNDER MULTIPLE OWNERS AND HAD THE CLUTCHES REPLACED AS WELL AS THE SOFTWARE RE-FLASHED. FORD DEALER STATED THEY ARE AWARE OF THE ISSUE TOLD ME THEY WOULD GET IT FIXED UNDER THE EXTENDED WARRANTY OFFERED BY FORD. I WAS CHARGED FOR A RE-FLASH I WAS NEVER CALLED TO AUTHORIZED, THAT HAS NOT FIXED THE SHUDDERING ISSUE. I WAS ALMOST IN AN ACCIDENT WHEN THE CARD DECIDED TO NOT SHIFT GOING THROUGH A STOP LIGHT AND THE VEHICLE BEHIND ME ALMOST REAR ENDED ME. I CONTACTED FORD AND THE SERVICE MANAGER STATED "YOU NEED TO DRIVE IT MORE AGGRESSIVELY". FORD OPENED A CASE TO REVIEW THE POOR SERVICE AND THEY HAVE NEVER CONTACTED ME AGAIN.

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