NHTSA Complaint #11232905 — 2015 KIA SOUL

ON THE 4TH OF JULY I WAS TRAVELING ON THE HIGHWAY AND MY CAR STARTED TO SLOW DOWN A LITTLE BIT DIDN'T THINK ANYTHING OF IT PUSHED DOWN ON THE GAS TO PICK SPEED BACK UP, GOT OFF OF MY EXIT, I CAME TO A FULL STOP WENT TO GO AND MY OIL LIGHT WAS FLASHING THE ENGINE HAD A HORRIBLE TICKING NOISE. I PULLED INTO THE PARKING LOT CHECKED MY OIL, I HAD NONE. I THEN GOT A RIDE TO THE STORE WE FILLED THE OIL BACK UP TURNED ON THE CAR AND THE ENGINE NOISE WAS EVEN LOUDER I THEN QUICKLY TURNED IT OFF. I LEFT THE CAR IN THE PARKING LOT OVER NIGHT GOT IT TOWED TO KIA OF DARTMOUTH WHERE THEY TOLD ME I HAD NO DAMAGE OR LEAKS BUT I NEEDED A NEW ENGINE $6,000 TO RE-PLACE SINCE I AM SECOND OWNER THE WARRANTY RUNS OUT AT 60,000 MILES AND I AM AT 69,295 THEY WON'T PAY FOR IT. TIRED TO GET ME INTO A NEW CAR BUT THEY COULDN'T SINCE I DON'T HAVE 6,000 FOR A NEW ENGINE AND I OWE $7,000 ON THE CAR. I HAD THE CAR TOWED TO A SAFE PLACE WHERE I NOW STILL HAVE TO PAY THE LOAN AND INSURANCE FOR IT TO SIT. I HAVE BEEN IN CONTACT WITH KIA CONSUMER THEY TOLD ME THEY WOULD GIVE ME AN ANSWER BY TUESDAY 7/16 NO ONE CALLED. I CALLED TODAY 7/17 THE WOMEN I SPOKE WITH SAID SHE TRIED TO FIND THE REP I SPOKE WITH BEFORE BUT COULDN'T SHE WOULD SEND HIM AN EMAIL TO CALL ME WHICH HE DID AND ALL HE SAID WAS THE TOWING COMPANY WOULDN'T GIVE HIM ANY INFORMATION I TOLD HIM I USED AT&T ROADSIDE IF THAT HELPS HE SAID YES HUNG UP ON ME AND HASN'T CALLED BACK. I HAVE KEPT UP WITH ALL MY OIL CHANGES AND ROUTINE MAINTENANCE AT QUIRK KIA IN BRAINTREE, HAVE ALL MY RECEIPTS TO PROVE IT. I EVEN HAD AN OIL CHANGE AND STICKER SCHEDULED FOR 7/11.