NHTSA Complaint #11232751 — 2015 FORD TRANSIT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WHILE DRIVING ON AN INCLINE OR ON A NORMAL ROAD SURFACE, AND WHEN THE CRUISE CONTROL WAS ENGAGED. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL AND TURN OFF AND RESTART THE ENGINE IN ORDER FOR THE VEHICLE TO REGAIN NORMAL FUNCTION. ALSO, WHILE DRIVING 30 TO 70 MPH, THE REDUCE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LOGANSVILLE FORD FIRST (3460 HIGHWAY 78, LOGANSVILLE, GA 30052, 770-554-9994) DIAGNOSED THAT THE FUEL TANK FAILED. THE FUEL TANK CONTAINED METAL FRAGMENTS. THE VEHICLE WAS ALSO TAKEN TO AKINS FORD (220 WEST MAY STREET, WINDER GA, 30680, 770-867-9136) FOR A SECOND OPINION. AKINS FORD ALSO STATED THAT THE FUEL TANK HAD METAL FRAGMENTS. THE DEALER STATED THAT THE FUEL SYSTEM MUST BE CLEANED AND FLUSHED. THE DEALER FLUSHED THE FUEL SYSTEM, REPLACED THE RAILING FIVE INJECTOR, THE FUEL TANK WAS FLUSHED AND CLEANED, AND THE FUEL LINES WERE CLEANED. IN ADDITION, THE FUEL FILTER HOUSING WAS REPLACED. THE CONTACT ALSO STATED THAT THE FUEL INJECTOR PUMP CAUSED THE METAL FLAKES TO ENTER THE FUEL TANK; HOWEVER, THE FUEL INJECTOR PUMP WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE ENTERED LIMP MODE AND THE CONTACT HAD TO TURN THE ENGINE OFF TO REGAIN NORMAL FUNCTION. THE FAILURE OCCURRED WHEN DRIVING 70 TO 80 MPH AND WHEN DRIVING UP AN INCLINE AT ANY SPEED. THE MANUFACTURER WAS CONTACTED, THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN AN UNKNOWN RECALL REGARDING THE FUEL INJECTION PUMP RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.