NHTSA Complaint #11564579 — 2015 FORD TRANSIT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11564579
Vehicle	2015 FORD TRANSIT
Component	SERVICE BRAKES
Date of Incident	January 6, 2024
Date Filed	January 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

Vehicle has an open recall for flexible coupling from the transmission to the drive shaft. This broke and damaged the fuel line, broke the brake lines and damage some other components. Took it to the Webb Ford in Highland IN and they informed me they will cover just the flexible connector and not the other damage caused by the failure, stating they send a lot of recall notices to the previous owner. Cost for the repairs are aprox $3,100. Since the failed coupling caused the damage, why i am asked to pay for the repairs caused by the recall component. I am a new owner of the vehicle and never received any notices from Ford. Thank you

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