NHTSA Complaint #11232417 — 2014 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE POWER STEERING BEGAN TO FAIL AND THE STEERING ABILITY WAS VERY STIFF. EVENTUALLY, THE POWER STEERING COMPLETELY FAILED. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED PRIOR TO THE FAILURE. BERT OGDEN MISSION CHEVROLET (1400 E EXPRESSWAY 83, MISSION, TX 78572, (956) 205-1431) WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.