NHTSA Complaint #11232386 — 2011 FORD FUSION HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11232386
Vehicle	2011 FORD FUSION HYBRID
Component	SERVICE BRAKES
Date of Incident	June 28, 2019
Date Filed	July 16, 2019
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE VEHICLE SHOWS AN ERROR ON IGNITION STATING "CHECK ADVANCETRACK" AND THE ABS LIGHT COMES ON. WHEN DRIVING THE VEHICLE IN THIS CONDITION IT HAS MANUAL BRAKES, AND THEY MUST BE PRESSED TO THE FLOOR TO ENGAGE. TURNING OFF THE CAR AND RE-STARTING IT SOMETIMES CLEARS THE ERROR AND I AM ABLE TO DRIVE THE CAR NORMALLY, WITH ABS AND HIGHLY RESPONSIVE BRAKES. FORD DEALERSHIP SAYS IT'S CAUSED BY THE FAILURE OF THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT (HCU), WHICH THEY CLAIM ARE NORMAL WEAR ITEMS NOT CAUSED BY DRIVER AND THE COST OF REPAIR IS $1,800.00.

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