NHTSA Complaint #11232370 — 2007 TOYOTA RAV4 ENGINE

Complaint Details

ODI Number	11232370
Vehicle	2007 TOYOTA RAV4
Component	ENGINE
Date of Incident	July 16, 2019
Date Filed	July 16, 2019
Mileage	117,639 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TOYOTA PERFORMED AN OIL CONSUMPTION TEST ON MY RAV4 "FOLLOWING TOYOTA POL14-12". TO QUOTE THE SERVICE CENTER REPRESENTATIVE, IT "FAILED THE TEST MISERABLY". THE OIL WAS REPORTEDLY DRY AFTER LESS THAN 1200 MILES. NO MAINTENANCE LIGHT APPEARED. TOYOTA HAD A WARRANTY ENHANCEMENT FOR THIS ISSUE. THE CAR IS WELL UNDER THE MILEAGE LIMIT, BUT THE TIME HAS EXPIRED. THE COST TO FIX THE PROBLEM IS $4897.79 PLUS TAX. I CALLED TOYOTA AT 800-331-4331 AS SUGGESTED BY THE SERVICE CENTER REPRESENTATIVE TO REPORT THE PROBLEM AND INQUIRE ABOUT ASSISTANCE. TOYOTA CORPORATE REFUSED TO PROVIDE FURTHER ASSISTANCE.

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