NHTSA Complaint #11232222 — 2014 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11232222
Vehicle	2014 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	June 1, 2019
Date Filed	July 16, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

AUXILIARY SYSTEM WILL NOT TURN OFF WHEN THE CAR IS TURNED OFF! THE ENGINE SHUTS OFF BUT THE IGNITION STAYS IN ACCESSORY MODE. HAVE TO TAP BRAKES, GEAR SHIFT, AND SOMETIMES STOP/START CAR AGAIN,WHILE REPEATEDLY PRESSING THE IGNITION STARTER BUTTON. IT'S COMPLETELY RANDOM AND IT HAS DRAINED MY CAR BATTERY TO THE POINT WHERE IT DIED AND MY CAR HAD TO BE JUMP STARTED. THERE ARE MULTIPLE ONLINE FORUMS FROM OTHER PEOPLE HAVING THESE EXACT SAME ISSUES WITH THIS MAZDA. THE DEALERSHIP IS TRYING TO CHARGE $145 JUST TO RUN DIAGNOSTICS ON THIS. THIS IS A SERIOUS PROBLEM AND A SAFETY LIABILITY. I CAN'T BELIEVE THAT MAZDA HAS NOT RECALLED THIS MALFUNCTION. THEY SHOULD BE 100% RESPONSIBLE FOR REPLACING THE SWITCH UNIT. THIS HAS HAPPENED TO WAY TOO MANY PEOPLE!!

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