NHTSA Complaint #11232001 — 2009 VOLKSWAGEN GTI

ONE OF THE HID HEADLAMP STOPPED WORKING CAUSING THE BULB FAIL WARNING LIGHT ON THE DASH TO BE ILLUMINATED. I WENT TO THE AUTO PARTS STORE AND BOUGHT A NEW BULB. UPON REMOVAL OF THE BULB ACCESS COVER I FOUND THAT ALL THE INSULATION ON ALLOF THE WIRING IN THE HEADLIGHT UNIT TO HAVE DISINTEGRATED CAUSING THE BARE WIRES TO TOUCH AND SHORT OUT. I THEN INSPECTED THE OTHER SIDE OF THE VEHICLE AND FOUND THE EXACT SAME CONDITION. UPON CONTACTING THE DEALER I WAS TOLD THAT AS THE CAR WAS OUT OF WARRANTY I WOULD HAVE TO PURCHASE TWO NEW HEADLAMP UNITS AT A COST OF $500 PER UNIT. I THEN CONTACTED VWOFA ( CUSTOMER CARE REF #[XXX]) ONLY TO BE TOLD THAT AGAIN BEING OUT OF WARRANTY IT WAS MY RESPONSIBILITY TO INCUR THE REPAIR COSTS. AS THE VEHICLE ONLY HAS 60K AND THIS IS NOT ONLY A SAFETY ISSUE BUT POTENTIALLY HAZARDOUS AND A MANUFACTURING DEFECT PLEASE INVESTIGATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT