NHTSA Complaint #11231822 — 2014 DODGE DURANGO

JULY 14, 2019 - WHILE THE DODGE DURANGO IS IN MOTION, THE DASH DISPLAY SUDDENLY WENT BLANK, VARIOUS SENSOR LIGHTS TURNED ON, TRANSMISSION GEAR WOULD NOT SHIFT, AND THE WIPER BLADES INTERMITTENTLY TURNED ON. SIMILARLY PROBLEM WAS EXPERIENCED IN MAY 2019, WHEN THE REPAIR SHOP IDENTIFIED AND REPLACED A FAULTY BCM (BODY CONTROL MODULE). I TOOK THE VEHICLE TO A LOCAL DODGE DEALERSHIP ABOUT A MONTH ( JUNE 2019), FOR THE SAME PROBLEM AND THE DEALERSHIP IDENTIFIED THE WIRING HARNESS TO BE FAULTY. AFTER SOME DIAGNOSIS, THE DEALERSHIP RESET THE CODES, ASKED ME TO DRIVE THE VEHICLE SOME MORE TO SEE IF THE PROBLEM REOCCURS. IT HAS BEEN A MONTH SINCE I TOOK THE VEHICLE TO THE DEALERSHIP AND THE PROBLEM HAS REOCCURED SEVERAL TIMES. I FEEL THIS IS A REAL SAFETY ISSUES ESPECIALLY WHEN I HAVE MY KIDS IN THE CAR AND THE ELECTRICAL ISSUES ARISES WHILE THE VEHICLE IS IN MOTION. THIS PROBLEM IS VERY CONCERNING TO ME AS THE PROBLEM HAS OCCURED ONE TIME WHILE I WAS DRIVING ON THE HIGHWAY, AND THREE TIME WHILE DRIVING ON CITY STREETS. PLEASE INVESTIGATE THIS MATTER URGENTLY AS I CONSIDER THIS ISSUE TO BE A SERIOUS VEHICLE PROBLEM OR HAZARD. ANY DURANGO OWNER AND THEIR FAMILY COULD POTENTIALLY GET SERIOUSLY HURT.