NHTSA Complaint #11231493 — 2014 BMW 328I

MY 2014 SURGED AUTOMATICALLY IN A PARKING LOT AND THE BRAKES FAILED REPEATEDLY: IT TOOK ME OVER THE 4" CEMENT PARKING LOT STOPPER AND INTO A WALL! THIS WAS THE ONLY WAY THE VEHICLE WOULD STOP! IWILL SAY THAT JUST BEFORE I HAD BACKED OUT VERY SLOWLY AS I WAS IN A PARKING LOT. I HIT SOMETHIG, PUT MY FOOT ON THE BRAKE, THEN PUT CAR IN DRIVE TO PULL A FEW FEET BACK INTO THE PARKING SPOT. I USED VERY LITTLE GAS, NOT NECESSARY OF COURSE. BMW ENGINEERS EXAMINED IT AND FOUND NO ERROR ACCORDING TO THEIR THREE STANDARD TESTS. I WAS TOLD THAT THEIR TESTS "MAY NOT RECORD SOMETHING," "COULD NOT DUPLICATE MY CONCERNS," AND THAT IT WOULD TAKE "A MORE SEVERE IMPACT TO RECORD SOMETHING." NOTHING COULD BE TESTED OR RECORDED FOR SPEEDS UNDER 35 MILES PER HOUR. I GOT A CONCUSSION AND THE INCIDENT COST $ 17,000 (PLUS LOSS OF CAR VALUE). BMW DID NOTHING FOR ME SO I AM OUT OF A BMW FOR GOOD. I HAD JUST PUT THE CAR IN DRIVE TO PULL BACK INTO THE PARKING SPACE I WAS IN. IN ALL FAIRNESS I DID HIT SOMETHING, STOPPED, FOOT ON BRAKE PUT IT IN DRIVE. THERE IS NO WAY IT OUTGHT TO HAVE SURGED OUT OF CONTROL OR FAILED TO STOP. I WAS GOING LESS THAN 5 MPH. BMW WILL DO NOTHING FOR ME EXCEPT GIVE ME A COURTESY DISCOUNT ON A DIFFERENT BMW ONCE I'VE PURCHASED IT. THEIR DEALERS HAVE OFFERED ME LESS THAN COMPETITORS. I WON'T BUY ANOTHER ONE. ## VIN PASSED ## BMW 328I2014 ##