NHTSA Complaint #11231472 — 2012 HYUNDAI TUCSON

I WAS DRIVING MY TUCSON ABOUT 50-55 MPH ON A TWO WAY HIGHWAY (3) WHEN MY CAR STARTED MAKING A LOUD NOISE, THE NOISE WAS LIKE IT WAS KNOCKING AND SCREECHING. THE CAR THEN STARTED SHACKING AND SLOWED TO ABOUT 20-25 MPH. I PUT MY FLASHERS ON AS SEVERAL CARS PASSED ME. THE ENGINE LIGHT CAME ON AND I PULLED OFF THE ROAD. THIS WAS THE FIRST TIME ANY OF THESE THINGS HAPPENED WITH MY CAR. I CALLED MY HUSBAND, WHO WAS OUT OF TOWN. HE HAD THE CAR TOWED TO HIS BUSINESS AND THEN TOWED TO A REPAIR BUSINESS ONCE HE RETURNED. HIS MECHANIC LOOKED AT THE CAR AND TOLD MY HUSBAND THAT THE CAR HAD A THROWN ROD. HE SAVED OIL WHICH HE SAID HAS SHAVINGS IN IT. HE ALSO TOLD HIM THAT HYUNDAI TUCSON'S, SANTA FE, AND SONATA HAVE HAD THESE PROBLEMS. MY HUSBAND WENT TO THE DEALERSHIP WHERE THE CAR WAS PURCHASED. THE MANAGER SAID THIS MODEL HAS NOT BEEN RECALLED. HOWEVER, WE RECEIVED A CARD FROM HYUNDAI ON APPROXIMATELY JUNE 12-14, 2019 STATING THAT OUR VEHICLE WAS UNDER A RECALL AND THAT WE WOULD BE CONTACTED. THE VEHICLE HAS BEEN SERVICED REGULARLY WITH OIL CHANGES, ETC. WHICH ARE DOCUMENTED. THE VEHICLE HAS 150,229 MILES. IN LIGHT OF THE MECHANIC TELLING US ABOUT THIS PROBLEM, WE FILL THAT HYUNDAI SHOULD DO SOMETHING ABOUT THIS. THE MECHANIC INDICATED THAT HYUNDAI RECALLED THE SANTA FE AND SONATA WITH THE EXACT SAME MOTOR, BUT DID NOT RECALL THE TUCSON. HE ALSO INDICATED THAT 30,000 TUCSON'S WERE RECALLED FOR THE EXACT SAME PROBLEM AS OURS IN CANADA. HOW CAN THIS BE THERE AND NOT IN THE UNITED STATES? THIS WAS VERY DANGEROUS. I AM RELIEVED THAT I WAS ABLE TO GET OFF THE ROAD WITHOUT BEING REAR ENDED. PLEASE LET US KNOW WHAT CAN BE DONE BY HYUNDAI. I CAN SUBMIT A PHOTO OF OUR VEHICLE AND THE OIL IN THE JAR, AND THE MOTOR, IF THAT WOULD HELP. I HAD TO LOOK FOR THIS WEBSITE TO SEE WHAT OUR RECOURSE WAS. MOST PEOPLE I HAVE TALKED WITH ARE NOT AWARE OF THIS WEBSITE FOR PROBLEMS.