NHTSA Complaint #11231181 — 2012 FORD FOCUS

HAVE BEEN UNDER A RECALL REGARDING THE TRANSMITION ON MY 2012 FORD FOCUS FOR 7 YEARS. HAVE BEEN VERY PATIENT DEALING WITH THE DEALERSHIP. THEY'VE TOLD ME THAT THE PARTS ON BACK ORDER, DID A COMPUTER FIX MULTIPLE TIMES AND TOLD ME TO DRIVE THE CAR AS IS... STOPPED ANSWERING MY CALLS ETC... CALLED FORD CUSTOMER SERVICE MULTIPLE TIMES AND BEEN TOLD TO GO BACK TO THE DEALERSHIP... CALLED FORD CUSTOMER SERVICE AGAIN TODAY ONLY TO BE TOLD THEY WILL NOT STAND BEHIND THEIR CONTRACTED DEALER... I'VE BEEN IN MULTIPLE TIMES TOO HAVE IT FIXED AND ITS BEEN WORSE AFTER EACH TIME. IT'S STUTTERING WHILE DRIVING, BUNNY HOPPING WHILE ACCELERATING, MAKING GRINDING NOISES, IT'S ALMOST IMPOSSIBLE TO DRIVE UP A STEEP HILL DUE TO THIS, IS ALMOST IMPOSSIBLE TO GET INTO A FREEWAY AND GET UP TO SPEED QUICKLY ENOUGH TO KEEP FROM GETTING HIT. I'VE BEEN REAR ENDED DUE TO THE STUTTER... ITS NOT SAFE. NOW AFTER CONTACTING FORD AND THE DEALERSHIP FOR THE HUNDREDTH TIME I'M TOLD THERE'S NOTHING THEY WILL DO TO FIX THIS PROBLEM.