NHTSA Complaint #11231161 — 2012 PORSCHE PANAMERA

I RECEIVED A URGENT SAFETY RECALL FOR POSSIBLE WATER INTRUSION INTO THE AIR CONDITIONING UNIT. THE RECALL NOTE THEY I SHOULD ONLY PARK MY VECHLE DO TO POSSIBLE FIRE DANGER. CAR WAS TAKEN TO CARLSEN PORSCHE IN REDWOOD CITY CALIFORNIA (7/10/2019) THEY LOOKED AT THE CAR AND SAID I WAS INDEED PART OF THE RECALL AND THEY WOULD REPLACE THE PART. AFTER A DAY THEY SAID THEY DID NOT HAVE THE PART THAT THEY TOLD ME THEY HAD WHEN I BROUGHT THE CAR IN. CLEARLY THEY WERE HOPING TO NOT HAVE TO REPLACE IT OR JUST WAS POOR MANAGEMENT AND OVERBOOKED MORE CARS THAN PARTS AVAILABLE. THE COMPLAINT IS THAT THEY DID SAID, THEY HAD NO IDEA WHEN THEY WOULD HAVE THE PART AS PORSCHE WAS NOT PROVIDING THEM WITH ANY INFORMATION AND TOLD ME TO GO HOME. THEY WOULD LET ME KNOW WHEN THEY EVER GET IT. THERE WAS A CLEAR LACK OF CARE ABOUT THE RECALL AND TREATED IT LIKE JUST A PAIN AND YES, THE CAR MAY CATCH ON FIRE BUT THERE WAS NOTHING THEY COULD DO ABOUT IT. I AM NOT SURE IF THEIR PLAN IS TO HOPE THOSE OF US EFFECTED WILL NOT BE ABLE TO TAKE MORE TIME OFF IF THE PART COMES IN AND THEY WILL NEVER HAVE TO REPLACE IT. OR THEY ARE JUST TRYING TO WAIT PEOPLE OUT AND THEY WILL JUST GIVE UP. I WOULD APPRECIATE THAT THIS IS ADDRESSED AS I AM SURE I WAS NOT THE ONLY ONE TREATED LIKE THIS