NHTSA Complaint #11230959 — 2013 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11230959
Vehicle	2013 TOYOTA SIENNA
Component	STEERING
Date of Incident	July 11, 2019
Date Filed	July 11, 2019
Mileage	93,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

OUR VAN HAS 93,800 MILES ON IT AND IS MAKING A GRINDING NOISE WHEN WE TURN LEFT AND RIGHT WHILE MOVING AT SLOWER SPEEDS. WE TOOK THE VAN IN AND WERE TOLD THAT THE STRUTS NEED REPLACED AND IT WAS UNSAFE TO DRIVE. THIS IS LOW MILES FOR THIS VEHICLE AND WOULD BE STILL UNDER WARRANTY IF IT WAS NOT OLDER THAN 5 YEARS. THIS SHOULD NOT NEED A REPAIR LIKE THIS ALREADY. MANY OTHER PEOPLE HAVE HAD THE SAME COMPLAINTS ON HIS FORUM AT ABOUT THE SAME MILEAGE. TOYOTA PRIDES ITSELF ON MAKING VEHICLES TO LAST BUT HAVE MADE SEVERAL MISTAKES ON THIS MODEL. COST TO FIX IT IS $750. I BELIEVE THIS ISSUE SHOULD BE LOOKED INTO ALONG WITH THE REASON OUR VAN HAS BEEN GOING THROUGH TIRES ABOUT EVERY 25,000 MILES.

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