NHTSA Complaint #11230928 — 2018 BMW X5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11230928
Vehicle	2018 BMW X5
Component	UNKNOWN OR OTHER
Date of Incident	June 19, 2019
Date Filed	July 11, 2019
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

VEHICLE WAS PARKED IN DRIVEWAY AFTER BEING SERVICED. 9,000 MILES ON ODOMETER. WHEN DRIVING OUT OF DRIVEWAY NOTICED GLASS NOISE FROM ABOVE. ROLLED BACK SUNSCREEN AND GLASS FELL DOWN INTO VEHICLE. ON FURTHER INSPECTION THE GLASS AROUND THE HOLE IS RAISED UPWARD AS IF COMPRESSED FROM THE OUTSIDE FRAME. IF DRIVING AT FREEWAY SPEEDS THE SAFETY GLASS FRAGMENTS WOULD HAVE INJURED OCCUPANTS. THIS APPEARS NOT TO BE AN ISOLATED PROBLEM AND DEALERS DO NOT DISCLOSE THAT IT IS.

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