NHTSA Complaint #11230806 — 2014 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11230806
Vehicle	2014 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	September 30, 2017
Date Filed	July 10, 2019
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

IN SEPTEMBER 2017, THE DRIVER'S SIDE REAR DOOR CHILD SAFETY LOCK ON MY 2014 OUTBACK BECAME STUCK IN THE LOCKED POSITION. THIS MEANS PASSENGERS CANNOT GET OUT UNLESS SOMEONE OPENS THE DOOR FROM THE OUTSIDE. THIS IS A HUGE SAFETY CONCERN. ASKED DEALERSHIP TO FIX IT FOR FREE, BUT THEY WOULD ONLY GIVE ME HALF OFF. THEN TODAY (JULY 10, 2019) I DISCOVERED THAT THE SAME DOOR ON MY 2009 IMPREZA IS HAVING A SIMILAR PROBLEM. THE SWITCH CAN STILL MOVE FROM LOCKED TO FREE, BUT THE DOOR WILL NO LONGER OPEN FROM THE INSIDE. I THINK SUBARU HAS A DEFECTIVE CHILD SAFETY LOCK THAT NEEDS TO BE RECALLED.

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