NHTSA Complaint #11230512 — 2019 INFINITI QX50

MY WIFE OPENED THE REAR LIFTGATE USING THE OUTSIDE ELECTRONIC DOOR SWITCH ON THE LIFTGATE. THE LIFTGATE ELECTRICALLY FULLY OPENED. MY WIFE STARTED TO LOAD ITEMS INTO THE REAR OF THE SUV. THE DOOR ELECTRICALLY CLOSED ON ITS OWN. THE DOOR STRUCK THE BACK OF MY WIFE'S HEAD BEFORE SHE COULD GET OUT OF THE WAY. THE DOOR DID NOT STOP OR OPEN AUTOMATICALLY, OR DETECT AN OBJECT IN ITS PATH. SHE TRIED TO REOPEN THE LIFTGATE USING THE SWITCH, AND IT RAISED ABOUT 5 INCHES AND THEN IMMEDIATELY SHUT. SHE BROUGHT THE VEHICLE HOME AND TOLD ME WHAT HAPPENED. I OPENED THE REAR LIFTGATE USING THE EXTERIOR SWITCH AS SHE HAD. THE GATE FULLY OPENED ELECTRICALLY AND WITHOUT STOPPING IT IMMEDIATELY CLOSED. I TRIED TO OPEN THE LIFTGATE AGAIN AND IT LIFTED ABOUT 5 INCHES AND IMMEDIATELY CLOSED. SHE DROVE THE CAR TO THE DEALER AND SHOWED THE INFINITI OF CORAL GABLES SERVICE DEPARTMENT. THEY REPEATED THE ACTIONS, THE DOOR OPENED AND IMMEDIATELY CLOSED BY ITSELF. I CONTACTED INFINITI CUSTOMER SERVICE AND THEY OPENED INCIDENT 36294200. THEY GAVE HER A LOANER CAR AND HAVE REQUESTED THE DEALER NOT REPAIR THE CAR UNTIL A SPECIALIST ARRIVES. THE CAR WAS PARKED AND NOT RUNNING ON ALL THREE OCCASIONS.