NHTSA Complaint #11230302 — 2011 SUBARU OUTBACK ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11230302
Vehicle	2011 SUBARU OUTBACK
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 5, 2019
Date Filed	July 8, 2019
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WHEN WE WERE DRIVING THE 2011 SUBARU OUTBACK ON THE ROAD ON JULY 5,2019, THE FUEL GAUGE SUDDENLY SHIFTED FROM ALMOST FULL TO ZERO. THE CAR STOPPED AND WE PLACED IT IN PARK. SUBSEQUENT ATTEMPTS TO START THE CAR DID NOT EVEN IGNITE THE ENGINE, EVEN WHEN WE ADDED ANOTHER GALLON OF GAS AND TRIED JUMP STARTING THE CAR. THERE WERE NO VISIBLE SIGNS OF A GAS LEAK. OUR INSURANCE COMPANY TOWED OUR CAR TO NEARBY COLEMAN SUBARU NJ, WHERE THE DEALER HAS NOW ASSUMED IT WAS A COMPUTER ISSUE AND HAVE ASKED TO ORDER ANOTHER COMPUTER TO FIX IT. THIS WAS AN INCREDIBLY SCARY EXPERIENCE FOR US. THERE WERE FIVE PEOPLE IN THE CAR WHEN WE WERE DRIVING AND THANKFULLY NO ONE WAS HURT. IF IT HAPPENED ON THE HIGH WAY, I DON'T KNOW WHAT WOULD HAVE HAPPENED. WE ARE CONCERNED THIS IS A SAFETY ISSUE WHICH CAN GET PEOPLE HURT.

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