NHTSA Complaint #11229644 — 2016 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11229644
Vehicle	2016 FORD FOCUS
Component	STEERING
Date of Incident	July 4, 2019
Date Filed	July 5, 2019
Mileage	33,627 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WENT TO START CAR IN DRIVEWAY, RECEIVED A STEERING ASSIST FAULT. TURNED CAR OFF FOR 30 SECONDS STARTED CAR AGAIN WITH NO FAULT, WAS ABLE TO DRIVE CAR HOME. NEXT DAY TRIED TO START CAR IN DRIVEWAY, SAME FAULT (STEERING ASSIST FAULT) VEHICLE HAD LOST ALL POWER STEERING. IF THIS HAD HAPPENED WHEN MY 17 YR OLD DAUGHTER WAS ACTUALLY DRIVING, WHEN THIS FAULT OCCURRED, IT COULD OF CAUSED A VERY SERIOUS ACCIDENT AS MY DAUGHTER WAS UNABLE TO TURN THE WHEEL WITHOUT THE ELECTRONIC STEERING ASSIST. CALLED DEALER SAID I COULD BRING IT IN A WEEK (THEIR FIRST APPT). CALLED FORD CORPORATE RECEIVED CASE # CAS21959134. I'VE RESEARCHED AND SEEN THIS TO BE A LONG TIME PROBLEM WITH THE ELECTRONIC STEERING ASSIST IN FORD FOCUS CARS. THIS VEHICLE HAS ONLY 33627 MILES ON IT.

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