NHTSA Complaint #11229556 — 2012 HYUNDAI VELOSTER

ON SATURDAY 2-28-2015, I WAS DRIVING ON A MAJOR INTERSTATE HIGHWAY WHEN ALL OF A SUDDEN MY CAR STOPPED RESPONDING. I ATTEMPTED TO ACCELERATE, BUT THE VEHICLE WOULD NOT RESPOND. THANKFULLY, I WAS IN A CONSTRUCTION ZONE SO THE SURROUNDING CARS WERE ALREADY ALERT AND SLOWING DOWN. HOWEVER, I WAS RAPIDLY LOSING SPEED AND COULD NOT KEEP UP OR ACCELERATE. I DRIFTED THE CAR INTO THE EMERGENCY LANE, WHERE THEN THE CAR DIED. I CALLED ROAD SIDE ASSISTANCE BUT WAS NOT ABLE TO GET THROUGH. A POLICE OFFICER ARRIVED. HE COULD NOT GET THE CAR TO START EITHER. WE HAD MY CAR TOWED SINCE I WAS INTERFERING WITH A MAJOR HIGHWAY'S TRAFFIC FLOW. THE HYUNDAI DEALERSHIP I WAS TOWED TO WAS JUST BEGINNING TO CLOSE. THEY SAID THEY COULD START THE PAPERWORK AND STORE MY CAR THERE, BUT THEY WOULD NOT BE ABLE TO WORK ON IT UNTIL MONDAY. COME MONDAY MORNING, THE DEALERSHIP SAID THEY COULD NOT DUPLICATE THE ERROR AND THEREFORE THERE WAS NOTHING WRONG WITH MY CAR. HOWEVER, SINCE I WAS STILL WITHIN MY WARRANTY, THEY WOULD REIMBURSE ME FOR THE HOTEL AND TOW. IN SUMMER 2018, I TOOK THE SAME CAR INTO THE SHOP TO GET SERVICED FOR A SEPARATE ISSUE (THE CAR'S CLOCK WAS CONSTANTLY EITHER TOO FAST/SLOW DESPITE TAKING IT TO A DOZEN DEALERSHIPS TO GET 'FIXED'). AT THAT TIME I ALSO SAID THE CAR JUMPS AND DOESN'T RESPOND SMOOTHLY. I WAS WORRIED I WAS GOING TO HAVE ANOTHER ISSUE LIKE THE HIGHWAY STALL. AFTER MANY CONVERSATIONS, THE DEALERSHIP & HYUNDAI CORPORATE SAID THERE WAS NOTHING WRONG WITH THE CAR. HOWEVER, RESEARCH SHOWS THAT THERE IS CLEARLY SOMETHING WRONG WITH THE VELOSTER DUAL CLUTCH TRANSMISSION. A QUICK GOOGLE/YOUTUBE SEARCH SHOWS HUNDREDS OF OTHER OWNERS HAVING SIMILAR ISSUES WITH THE CAR RANDOMLY REVVING OR ACTING UP. ATTACHED IS THE PHONE CALL RECORDING OF MY INITIAL CONVERSATION WITH HYUNDAI AS WELL AS THE RECEIPTS THEY REIMBURSED ME FOR. (WHICH TOOK 2 AND A HALF YEARS)