NHTSA Complaint #11229482 — 2017 FORD F-350 SD STRUCTURE:BODY

Complaint Details

ODI Number	11229482
Vehicle	2017 FORD F-350 SD
Component	STRUCTURE:BODY
Date of Incident	March 13, 2018
Date Filed	July 4, 2019
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

REAR TAILGATE OPENS BY ITSELF. UNKNOWN WHEN IT OCCURS AS I HAVE A CAMPER SHELL WHICH PREVENTS THE TAILGATE FROM COMPLETELY OPENING. THIS HAS OCCURRED 40-50 TIMES RANDOMLY SINCE PURCHASING THE TRUCK NEW IN AUGUST 2017. NOTIFIED THE DEALER OF ISSUE AND FORD TSB-2196 BUT WAS INFORMED THAT BECAUSE MY VEHICLE WAS PRODUCED AFTER JUNE 2017, IT DOES NOT APPLY TO MY PROBLEM. UNLESS THEY CAN DUPLICATE THE ISSUE, THEY WILL NOT ADDRESS THE ISSUE. NO DAMAGE HAS OCCURRED BECAUSE OF THE CAMPER SHELL PREVENTING TAILGATE FROM DROPPING.

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