NHTSA Complaint #11228940 — 2012 CHEVROLET CRUZE ENGINE

Complaint Details

ODI Number	11228940
Vehicle	2012 CHEVROLET CRUZE
Component	ENGINE
Date of Incident	May 10, 2019
Date Filed	July 2, 2019
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL. THE VEHICLE WAS TAKEN TO CHUCK HUTTON CHEVROLET (LOCATED AT 2471 MT MORIAH RD, MEMPHIS, TN 38115, (901) 318-3703) WHERE IT WAS DIAGNOSED THAT THE TURBO HEAD FAILED INTERNALLY AND WAS PUSHING EXHAUST FUEL INTO THE ENGINE CRANKCASE. THE DEALER STATED THAT THE TURBO HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

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