NHTSA Complaint #11228553 — 2015 CHEVROLET IMPALA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11228553
Vehicle	2015 CHEVROLET IMPALA
Component	ELECTRICAL SYSTEM
Date of Incident	May 25, 2019
Date Filed	June 30, 2019
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

WHILE DRIVING, SIDE DETECTION ERROR. ALL GAUGES STARTED JUMPING AROUND AND NOT WORKING. AFTER SHUT OFF CAR AND TRIED TO RESTART, IT WOULDN'T TURN OVER. CHECKED AND BATTERY WAS OK BUT IGNITION WAS ACTING LIKE NO POWER. TOW TRUCK TO THE DEALER. DEALER SAID IT WAS A KNOWN ISSUE AND THEY WOULD REPAIR FOR FREE. THAT WAS 6 WEEKS AGO AND IT IS STILL SITTING AT DEALER BECAUSE THE PART IS ON BACK ORDER. CHEVROLET WILL NOT COVER THE COST OF A RENTAL VEHICLE. I HAVE TALKED TO 4 DIFFERENT PEOPLE (I HAVE KEPT ESCALATING) OVER A 3 WEEK PERIOD - HOWEVER WITH NO RESOLUTION. AFTER MY LAST REQUEST FOR ESCALATION, THEY SAID I WOULD GET A CALL BACK IN 3-5 DAYS. THAT WAS 2 WEEKS AGO AND I'VE NEVER RECEIVED A CALL BACK. DEALERSHIP IS UNABLE TO PROVIDE AN ESTIMATE OF WHEN THE PART WILL BE AVAILABLE.

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