NHTSA Complaint #11228260 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN SAFELY TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE FAILURE RECURRED. WHILE AT HOME, THE CONTACT POWERED OFF AND RESTARTED THE VEHICLE; HOWEVER, THE POWER STEERING ASSIST WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO LAMARQUE FORD (LOCATED AT 3101 WILLIAMS BLVD, SUITE F, KENNER, LA 70065, (504) 443-2500) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 181,352. *JB