NHTSA Complaint #11222812 — 2019 GMC TERRAIN POWER TRAIN

Complaint Details

ODI Number	11222812
Vehicle	2019 GMC TERRAIN
Component	POWER TRAIN
Date of Incident	June 22, 2019
Date Filed	June 26, 2019
Mileage	5,565 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

JUST OVER 5200 MILES STARTED EXPERIENCING TRANSMISSION SLIPPAGE WHEN STOPPING OR STARTING. AROUND 5500 MILES STARTED HEARING LOUD CLICKING ROARING SOUND. WAS RETURNING HOME FROM VACATION ON A SATURDAY AFTERNOON AND KNEW ALL SERVICE AREAS OF ALL GM DEALERSHIPS WOULD BE CLOSED BUT HEADED TO A NEARBY CHEVROLET DEALERSHIP IN BOSSIER CITY, LA TO LEAVE CAR TO BE LOOKED AT ON MONDAY. NEVER MADE IT. CAR STALLED AND WOULD NOT GO INTO ANY GEAR. HAD IT TOWED TO DEALERSHIP. I LEFT CAR AND RETURNED HOME TO MCKINNEY TX. FOLLOWING TUESDAY RECEIVED TEXT MESSAGE FROM DEALERSHIP THAT THE PLANETARY GEAR AND SOME OTHER PARTS WENT OUT. PARTS ON ORDER BUT NOT AVAILABLE UNTIL FOLLOWING FRIDAY. SEARCHING INTERNET FOUND SEVERAL REPORTS OF 2017, 2018, 2019 GMC TERRAINS HAVING TRANSMISSION ISSUES. SEEMS GM HAS TRANSMISSION ISSUES WITH THE TERRAIN TRANSMISSION OVERHEATING, SLIPPING, AND FAILING.

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