NHTSA Complaint #11222739 — 2014 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH, THE VEHICLE JERKED AND DECELERATED. THE ENTIRE DASHBOARD ILLUMINATED. THE VEHICLE WAS PULLED TO THE SIDE. THE CONTACT SAW SMOKE FROM UNDERNEATH THE HOOD. THE CONTACT'S COMPANION OPENED THE HOOD AND NOTICED THAT THE ENGINE WAS ON FIRE AND CALLED THE FIRE DEPARTMENT. THE FIRE EXTINGUISHED ITSELF BEFORE THE FIRE DEPARTMENT ARRIVED AT THE SCENE. THERE WAS NO INJURY SUSTAINED. THE CONTACT WAS NOT SURE WHETHER A FIRE REPORT WAS FILED. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO THE PREMIER HYUNDAI OF TRACY DEALER (209-820-3550, LOCATED AT 3480 NAGLEE RD, TRACY, CA 95304) WHERE THE VEHICLE WAS KEPT FOR INVESTIGATION. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT STATED THAT PRIOR TO THE FIRE, THE VEHICLE WAS TAKEN TO THE SAME DEALER TO INQUIRE ABOUT A RECALL WHICH THE CONTACT WAS NOTIFIED ABOUT (NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). HOWEVER, THE TECHNICIAN TOLD THE CONTACT TO COME BACK IF A KNOCKING NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE CAUGHT ON FIRE AGAIN A FEW DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER AS WELL AS AN ESCALATED THE CLAIM. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,526.