NHTSA Complaint #11222511 — 2016 FORD EXPLORER

I BROUGHT MY 2016 FORD EXPLORER SPORT INTO LHM DRAPER ON APRIL 29TH WITH SOME SERVICE CONCERNS. THE MOST IMPORTANT PROBLEM WAS A CLUNKING/KNOCKING/BUCKLING NOISE IN THE FRONT END WHEN TURNING THE WHEEL. AFTER LEAVING THE CAR FOR 12 DAYS I DISCOVERED THEY DID NOT FIX ANYTHING. FOR THE NEXT 9 DAYS AS I DROVE THE CAR I NOTICED THAT THE CLUNKING NOISE WAS STILL VERY MUCH PRESENT AND HAPPENING EVERY SINGLE DAY. THERE WASN'T A SINGLE DAY THAT I DIDN'T HEAR THIS NOISE. I TOOK THE CAR BACK IN ON MAY 24TH AGAIN FOR A CLUNKING/KNOCKING NOISE IN FRONT END WHEN THE WHEEL IS TURNED. ALSO A WHINING/WINDING NOISE FROM THE STEERING WHEEL. I PICKED THE CAR UP ON JUNE 4TH ONLY TO DISCOVER IT STILL WASN'T FIXED. I HAVE SENT SEVERAL MESSAGES TO THE DEALER WITH NO RESPONSE. THE CAR MAKES THIS NOISE DAILY. TO MY DISMAY, I DID SOME GOOGLE SEARCHES ON THE INTERNET YESTERDAY FOR POTENTIAL CAUSES OF THIS KNOCKING NOISE AND DISCOVERED THIS IS A HUGE PROBLEM WITH FORD EXPLORERS!!! THERE ARE HUNDREDS AND HUNDREDS OF COMPLAINTS!!! I ALSO UNDERSTAND FORD RECALLED EARLIER MODEL YEAR EXPLORERS WITH POWER STEERING PROBLEMS WITH THIS SAME KNOCKING NOISE. I AM CONCERNED THAT I AM NOW OUTSIDE OF MY WARRANTY PERIOD. I KNOW ALL TOO WELL ABOUT THAT. WE HAVE A 2006 FORD F350 WITH ONLY 55,000 MILES SITTING ON THE SIDE OF OUR HOUSE THAT HASN'T BEEN DRIVABLE FOR YEARS. ABOUT A YEAR AFTER WE BOUGHT THE TRUCK, WE BEGAN HAVING PROBLEMS WITH OVERHEATING AND ONE DAY IT STARTED BLOWING WHITE SMOKE. WE IMMEDIATELY TOOK IT TO THE DEALER AND WERE TOLD THAT THIS PARTICULAR TRUCK HAS PROBLEMS WITH THE EGR COOLER. THE VEHICLE WAS SERVICED, BUT SOMETIME AFTER THE WARRANTY EXPIRED IT BEGAN EXPERIENCING THE SAME PROBLEMS AND FORD WASHED THEIR HANDS OF IT. WE'VE BEEN TOLD THAT IT WILL COST OVER $10K TO GET IT FIXED. SO THERE IT SITS! THIS VEHICLE IS ONLY 3 YEARS OLD WITH 33,000 MILES.