NHTSA Complaint #11222106 — 2018 TESLA MODEL 3

I FOUND A STRESS CRACK ON MY REAR WINDSHIELD, WHICH THE TESLA SERVICE CENTER IN SAN RAFAEL, CALIFORNIA DENIED WAS CAUSED BY A DEFECT IN THE GLASS. MY SERVICE ASSOCIATE, PATRICK GERETY WAS PARTICULARLY UNHELPFUL AND I AM LODGING A COMPLAINT DIRECTLY WITH THE MANAGER OF THE CENTER, ASTON MARTIN (NO, REALLY), AS WELL. MANY OTHER TESLA MODEL 3 CAR OWNERS ARE EXPERIENCING FAILURES IN THEIR REAR WINDSHIELDS. SOME ARE BEING REPLACED UNDER WARRANTY, BUT MANY - LIKE MINE - ARE BEING DENIED. IN SOME CASES, THE FAILURE SEEMS TO BE ASSOCIATED WITH THE REAR WINDSHIELD HEATING SYSTEM. I HAD TO PAY FOR THE REPLACEMENT. I'M UPLOADING A PORTION OF THE INVOICE ALONG WITH THIS DESCRIPTION. NOTE THAT THE CAR WAS STATIONARY AT THE TIME THAT THE CRACK WAS DETECTED.