NHTSA Complaint #11221641 — 2012 VOLKSWAGEN TIGUAN STEERING

Complaint Details

ODI Number	11221641
Vehicle	2012 VOLKSWAGEN TIGUAN
Component	STEERING
Date of Incident	May 9, 2019
Date Filed	June 21, 2019
Mileage	76,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

THE STEERING FELT UNUSUALLY LOOSE WHILE DRIVING ON A RAINY DAY, THEN AFTER PARKING THE CARE FOR SOME 30 MINUTES AND TURNING TI BACK ON THE RED STEERING WHEEL INDICATION WAS ON AND IT WAS VERY HARD TO STEER, THE DEALER SCANNED IT AND FOUND NO PROBLEMS. AFTER THAT IT WAS TURNING ON/OFF, IT FEELS NORMAL WHILE DRIVING THE BECOMES VERY LOOSE, AND THEN BACK AGAIN. THREE INDEPENDENT MECHANIC HAVE DIAGNOSED THAT THE CONTROL UNIT OF THE ELECTRIC POWER STEERING WAS DAMAGED. THE UNIT IS SOLD AS A WHOLE PART FORCING THE CHANGE OF THE RACK AND PINION PART.

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