NHTSA Complaint #11221516 — 2012 HYUNDAI TUCSON

WHILE DRIVING MY VEHICLE IT COMPLETED SHUT OFF. I HAD IT TOWED BACK TO MY WORK AND WAS TOLD IT POSSIBLY THREW A ROD. I THEN RECEIVED A RECALL NOTICE THAT THERE IS POSSIBLE ENGINE OIL LEAK- WHICH IS EXACTLY WHAT CAUSED MY VEHICLE TO MALFUNCTION. ONCE THE RECALL LETTER WAS RECEIVED I CALLED HYUNDAI OF ORANGE PARK AND WAS TOLD IT PROBABLY WAS RELATED AND THAT THEY WOULD LOOK IT OVER. ONCE IT WAS THERE I WAS INFORMED SINCE THERE ISN'T CURRENTLY A REMEDY THEY CANNOT DO ANYTHING AT THIS TIME- ALTHOUGH ORIGINALLY I WAS TOLD THAT THEY COULD POSSIBLY FIX IT AND THEN THEY WOULD BE REIMBURSED BY HYUNDAI. I THEN HAD TO HAVE MY VEHICLE TOWED TO MY HOME AFTER THEM TRYING TO CHARGE ME A DIAGNOSTIC FEE WHICH THEY ENDED UP WAIVING. IT HAS NOW BEEN MONTHS SINCE I HAVE HEARD REGARDING WHAT THE REMEDY WILL BE WITH THE ENGINE. DURING THIS TIME I HAVE HAD TO PURCHASE ANOTHER VEHICLE WHILE STILL PAYING ON A PERSONAL LOAN THAT I RECEIVED TO PURCHASE THE VEHICLE. I AM TRYING TO GET THIS TAKEN CARE OF BUT CAN'T SEEM TO GET ANY RESOLUTION.