NHTSA Complaint #11221461 — 2011 CADILLAC CTS

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND THE VEHICLE MADE AN ABNORMAL BANGING NOISE. THE NOISE WAS A DISTRACTION TO THE CONTACT'S DRIVING. WHENEVER THE VEHICLE WAS IDLING IN TRAFFIC, THE ENGINE SHOOK AS IF IT WOULD STALL. THE VEHICLE WAS DRIVEN TO MARK CHRISTOPHER AUTO CENTER (2131 E CONVENTION CENTER WAY, ONTARIO, CA 91764, (909) 321-5860) WHERE IT WAS DIAGNOSED THAT A NEW TIMING CHAIN WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 52,000.