NHTSA Complaint #11221349 — 2015 KIA SOUL

ON JUNE 1ST, MY SO WAS DRIVING FROM OUR HOME TO ST.JOHNS, MI 5 MILES INTO THE TRIP THE OIL LIGHT BLINKED TWICE AND THEN THE CAR STARTED SLOWING DOWN TO 20MPH. HE PULLED OVER AND WE CALLED MY HUSBAND AND HE LOOKED AT IT AND SAID IT LOOKED LIKE IT HAD A BLOWN PISTON. WE HAD IT TOWED TO HIS SHOP UNTIL WE COULD HAVE IT TOWED TO KIA. OVER THAT WEEKEND I RESEARCHED THE RECALL AND EVEN THOUGH THE RECALL WAS NOT FOR OUR MOTOR ( WHICH OUR MOTOR IS A 2.0) IT DID THE SAME THING AS THE OTHER ONES. I ALSO READ THE OTHER COMPLAINTS AND THERE WAS THREE FROM OUR AREA AND WITH THE SAME MOTOR AS OURS. SO ON THE 3RD OF JUNE I CALLED KIA AND HAD IT TOWED. BY THE 5TH THEY SAID A NEW MOTOR WAS BEING SHIPPED AND IT WAS COVERED UNDER THE 100,000 MILE WARRANTY. KIA OF LANSING SET ME UP WITH A RENTAL CAR AND PLAYED FOR IT UNTIL JULY 6TH, 2019. WE RECEIVED A A CALL TODAY JUNE 20TH SAYING THAT KIA MOTORS WAS NOT PAYING FOR THE MOTOR CAUSE I'M THE SECOND OWNER OF THE VEHICLE. I TOLD THE SERVICE MANAGER THAT I HAVEN'T EVEN OWNED IT 7 MONTHS. HE SAID IT WOULD BE $6200 TO PUT A NEW MOTOR IN. I TOLD NOW WHY WOULD I SPEND $6200 ON A MOTOR WHEN I STILL OWE $12,000 ON IT AND ITS ONLY WORTH $6500. THE SERVICE MANAGER AND TECHNICIAN TOLD ME TO FILE THIS COMPLAINT CAUSE THEY KNOW THESE CARS ARE JUNK. THE SERVICE MANAGER ALSO SAID THAT THE MOTOR DOING WHAT IT DID WAS NOT OUR FAULT HE COULD SEE WE HAD KEPT UP ON THE MAINTENANCE.