NHTSA Complaint #11221319 — 2016 TOYOTA RAV4

MOONROOF DRAIN CLOGGED AND CAUSED WATER TO RUN DOWN A FRAME AND SEEP UNDER CARPET. VEHICLE IS NOW FULL OF MOLD DUE TO THE LEAK. AT THIS TIME THE LEAK IS FIXED BUT THE MOLD ISSUE PERSISTS. THIS BEEN CONFIRMED BY DEALER AND TOYOTA NATIONAL OFFICE. THERE IS NO MENTION OF THE DRAIN OR DRAIN MAINTENANCE IN THE MANUAL. THE MOLD IS A SERIOUS HEALTH HAZARD. MY CURTAIN AIR BAG IS ALSO PROBABLY DAMAGED DUE TO WATER RUNNING DOWN THE FRAME. THE WATER MUST HAVE BEEN LEAKING FOR A WHILE BUT I DID NOT BECOME AWARE OF THE PROBLEM UNDER THE MOLD STARTED TO SMELL WHEN THE WEATHER GOT WARM. THE WATER ALSO HAS THE POTENTIAL TO DAMAGE CRUCIAL ELECTRICAL EQUIPMENT. NATIONAL TOYOTA OFFICE AND THE DEALER ARE DISMISSIVE ABOUT THE ISSUE. TOYOTA'S SOLUTION TO THIS PROBLEM IS "CALL YOUR INSURANCE" INSTEAD OF TAKING RESPONSIBILITY FOR NOT INFORMING THE CONSUMER ABOUT THE DRAINS. I WOULD NOT HAVE THIS ISSUE IF I WAS INFORMED TO PERIODICALLY CHECK THE DRAINS FOR DEBRIS. MY RAV4 FOR 41K MILES ON IT. USE IS NORMAL.