NHTSA Complaint #11630414 — 2016 TOYOTA RAV4

PBD has not worked properly since I purchased the car [XXX]. It was a 2016 used Rav4 with 54,000 miles. I have taken the car to two different dealerships complaining several times in person or on the phone stating my PBD either won't open or won't close. It has gotten to the point where I have to manually shove the door closed. There is a lawsuit currently that was filed against Toyota for knowingly and concealing the issue. "Who: Plaintiff [XXX] filed a class action lawsuit against Toyota Motor Sales USA Inc. Why: [XXX] claims Toyota failed to disclose an alleged defect in power liftgates on its model year 2014-2021 RAV4s. Where: The Toyota power liftgate class action lawsuit was filed in California federal court." I have also called Toyota's Corporate office to make a formal complaint. Case # [XXX] . At the time of purchase, I had also purchased an extended warranty on the vehicle through Toyota that Toyota did not honor. There are several forums online where many people have complained about this well-known problem. Toyota has refused to acknowledge this issue. If the hinges do completely break, the door will detach from the vehicle causing an accident. They need to replace the hinges with a larger or more stable material, so the PBD can function correctly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)