NHTSA Complaint #11220835 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.