NHTSA Complaint #11220756 — 2015 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11220756
Vehicle 2015 KIA SORENTO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 50,800 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

MY 2015 SORENTO (ORIGINAL OWNER) JUST FLAT OUT DIED WHILE DRIVING IN THE LEFT PASSING LANE ON INTERSTATE 85N FROM THE AIRPORT IN ATLANTA (IN THE POURING RAIN 6/8/2019) AND WITHOUT ANY WARNING. NOT ONLY DID IT JUST STOP RUNNING "EVERYTHING DIED" NO LIGHTS, NO HAZARDS; NO POWER WINDOWS ETC. IT WOULD NOT EVEN ACKNOWLEDGE THE KEY FOB. THE SUV WAS COMPLETELY DEAD. I WAS SO LUCKY TO NOT HAVE BEEN HIT BY ANOTHER VEHICLE. ONCE THE HERO TRUCK PUSHED ME ACROSS 8 LANES TO SAFETY; I HAD TO HAVE MY SUV TOWED TO THE DEALER. THE DIAGNOSIS: 'THE ALTERNATOR AND BATTERY WERE BOTH BAD AND HAD TO BE REPLACED FOR 1500.00'. WHAT?? OF COURSE, THE WARRANTY HAD JUST EXPIRED THE MONTH BEFORE; MILEAGE JUST HAD TURNED 50K. I WAS COMPLETELY SHOCKED AS NO INDICATORS OF ANYTHING GOING BAD OCCURRED. NO WARNING LIGHTS; NO HESITATION STARTING; NO DIMMING LIGHTS, NO NOISE; ETC.' IT HAD FULL POWER; EVERYTHING WAS NORMAL! MY SUV HAD 'EVERY MAINTENANCE' PERFORMED ON TIME AND WAS STILL 2K AWAY FROM ITS NEXT SERVICE. THIS INCIDENT NOT ONLY PLACED ME IN A VERY DANGEROUS SITUATION IT TROUBLES ME GREATLY THERE WAS NO WARNING AT ALL. AGAIN, NO INDICATOR OR SYMPTOM OF ANYTHING WRONG. THIS SUV IS MY 2ND SORENTO AND WILL BE MY LAST KIA. I DO NOT FEEL SAFE IN THIS BRAND OF VEHICLE. I WANT TO ADD MY FIRST SORRENTO; (2008 EX MODEL, I CAN SUPPLY A VIN TOO) ALSO HAD A MAJOR REPAIR EVENT OCCUR RIGHT AFTER ITS WARRANTY EXPIRED (WITHIN 2 MONTHS); THE REAR DIFFERENTIAL WENT BAD AND HAD TO BE REPLACED. I REALLY WONDER IF THIS IS A TREND WITH KIA; MAJOR ISSUES OCCURING RSOON AFTER WARRANTY EXPIRES; MAJOR REPAIRS/COSTS ARE THE RESULT; NOT TO MENTION THE ISSUE PLACING YOU IN A DANGEROUS SITUATION WITHOUT WARNING. SOMETHING IS WRONG HERE. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER VEHICLE I HAVE OWNED RIGHT NEITHER RIGHT AFTER A WARRANTY EXPIRES OR EVEN CLOSE AFTER AND WHEN I DO? BOTH WERE SORRENTO'S

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