NHTSA Complaint #11220687 — 2017 CHRYSLER PACIFICA

WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALLED OUR HOME ONCE - MAY 9TH W/OUT LEAVING A MESSAGE. WHEN I CALLED DISPLAYED 586-274-8000 AS CHRYSTLER GRP, IT SAID 'OLD CHRYSLER NON-WORKING NUMBER'. AUTO-INSURER REQUIRES FULL COVERAGE REGARDLESS OF A DEFECT. AUTO-POLICY ADJUSTER ' CAN NOT REPAIR FOR IT'S MANUFACTURING DEFECT. LOAN-LENDER DEMANDS PAYMENTS, KNOWS DEFECT, SAYS 'DOESN'T CARE' AND NOT HELPING TO GET THROUGH TO CHRYSLER.