NHTSA Complaint #11220394 — 2017 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11220394
Vehicle	2017 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	January 5, 2019
Date Filed	June 16, 2019
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

VEHICLE COMES TO A STOP AND ACTIVATES AUTO STOP/START. WHEN LIFTING FOOT OF BRAKE TO PROCEED TO A TURN, THE ENGINE TURNS ON, VEHICLE MOVES, THEN TURNS OFF DISPLAYING, 'AUTO STOP/START NOT AVAILABLE', FOR APPROXIMATELY TWO AND A HALF MINUTES, I WAS STUCK IN THE MIDDLE OF AN INTERSECTION TRYING TO TURN OVER THE CAR. EVENTUALLY AFTER PUTTING THE VEHICLE IN PARK, RELEASING THE BRAKE AND TURNING OFF THE VEHICLE COMPLETELY, I PRESSED THE BRAKE AND TURNED ON THE VEHICLE SUCCESSFULLY. NUMEROUS OCCASIONS OF THIS VERY SAME INCIDENT HAVE OCCURRED IN RANDOM. RANDOM ENGINE SHUT OFFS WHILE IN MOTION HAVE OCCURRED AS WELL REQUIRING THE SAME STEPS LISTED ABOVE. VEHICLE IS EQUIPPED WITH THIS 'ECO TECHNOLOGY' 100% OF THE TIME UNLESS, A BUTTON IS PRESSED TO DEACTIVATE TEMPORARILY. (NO WAY TO PERMANENTLY SHUTOFF THIS FEATURE, NO SOLUTION FROM DEALERSHIP.)

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