NHTSA Complaint #11220192 — 2009 BUICK ENCLAVE

WHILE IN MOTION AND BRAKING TO TURN RIGHT OR LEFT, MY POWER STEERING COMPLETELY GOES OUT. THE STEERING WHEEL BECOMES VERY DIFFICULT TO TURN CAUSING ME TO ALMOST HIT ANOTHER VEHICLE AS THE TURNING RADIUS HAD BECOME MUCH MORE LARGER THAN I AM USED TO. THE POWER STEERING DOES NOT SEEM TO BE IMPACTED WHILE GOING 15 MPH OR HIGHER, IT IS ONLY WHILE APPLYING BRAKES AND SLOWING DOWN AND TURNING, RIGHT OR LEFT. I HAVE BEEN TOLD BY AN AUTO SHOP THAT LOSS OF POWER STEERING IS A COMMON PROBLEM FOR GM VEHICLES BETWEEN 2009 - 2011 AND THAT EVEN A SPECIAL COVERAGE ADJUSTMENT WAS ISSUED, NOT A RECALL THOUGH. THE SPECIAL COVERAGE WAS ISSUED FOR CARS UP TO 150,000 OR 10 YEARS AFTER CAR WAS ISSUED FOR SERVICE/SOLD. TEN YEARS IN MY CASE WAS IN FEBRUARY 2019. I CALLED A GM DEALER TO ASK FOR HELP AND WAS TOLD I'M OUT OF LUCK BECAUSE THE 10 YEARS HAD PASSED. I AM THE 2ND OWNER OF THIS VEHICLE AND PURCHASED IT USED IN DECEMBER 2014. I NEVER RECEIVED LETTERS OR NOTICE FROM GM OF THIS SPECIAL COVERAGE. FURTHERMORE, I HAVE REPEATEDLY TAKEN MY CAR IN FOR SERVICE TO THIS SAME DEALERSHIP OVER THE 5+ YEARS OF OWNERSHIP AND NEVER ONCE DID THE GM DEALER NOTIFY ME OF THE SPECIAL COVERAGE. AT LEAST 2 TIMES, I TOOK MY CAR IN FOR STEERING ISSUES.