NHTSA Complaint #11219534 — 2004 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11219534
Vehicle	2004 FORD ESCAPE
Component	SUSPENSION
Date of Incident	May 26, 2019
Date Filed	June 12, 2019
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. AN INDEPENDENT MECHANIC STATED THAT THE LOWER CONTROL ARM WAS RUSTED THROUGH ON THE FRONT PASSENGER SIDE WHEEL. THE MECHANIC ALSO STATED THAT A USED SUBFRAME WOULD BE NEEDED TO REPAIR THE VEHICLE. THE CONTACT CALLED JACK MADDEN FORD (825 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062, (781) 762-4200) AND WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND ADVISED HER TO CALL NHTSA. THE FAILURE MILEAGE WAS 133,000.

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