NHTSA Complaint #11219521 — 2010 MAZDA CX9

AS NOTED BY MANY ON THIS SITE, I EXPERIENCED A SCARY BRAKE BOOSTER FAILURE. COMPLETE LOSS OF POWERED BRAKES WHICH PUT MY WHOLE FAMILY IN DANGER. THIS IS A FAMILY CAR AND I HAVE SMALL CHILDREN SO THIS IS APPALLING THAT MAZDA WOULD NOT ISSUE A RECALL FOR THIS PROBLEM. I SEE THAT THERE WAS A TSB AND ASSOCIATED EXTENDED WARRANTY PERIOD FOR THIS ISSUE BUT AS MANY HAVE NOTED ON THIS SITE, THE TRUE FAILURE TENDS TO OCCUR AFTER THE 7 YEAR WARRANTY PERIOD. I ACTUALLY STARTED NOTICING SOME ISSUES WITH THE BRAKING ON THIS VEHICLE YEARS AGO, BUT ASSUMED THAT IT JUST NEEDED NEW BRAKE PADS AND ROTORS AS THE CAR WAS GETTING OLDER. IF I HAD RECEIVED SOME TYPE OF COMMUNICATION FROM MAZDA OR NHTSA, THEN I WOULD HAVE KNOWN THE TRUE ISSUE DURING THE EXTENDED WARRANTY. I ONLY HAVE 77,000 MILES ON THIS CAR, BUT SINCE IT IS OLDER THAN 7 YEARS... MAZDA REFUSES TO ADDRESS THE PROBLEM OR TAKE ACCOUNTABILITY FOR THIS QUALITY DEFECT. I PAID FOR THE REPAIR MYSELF. MAZDA HAS LOST A LOYAL CUSTOMER. SHAME ON THEM FOR PUTTING DRIVERS AND THEIR FAMILIES KNOWINGLY AT RISK AND NOT DOING THE RIGHT THING.