NHTSA Complaint #11055542 — 2010 MAZDA CX9

HELLO! THIS MORNING ON 19 DECEMBER 2017, MY WIFE WAS DRIVING IN A CITY STREET GETTING READY TO CROSS A MAJOR INTERSECTION. THE LIGHT TURNED YELLOW AND SHE BEGAN TO BRAKE. AT FIRST THEY FELT NORMAL, BUT THEN THE PEDAL WENT DOWN AND THE BRAKES FELT REALLY HARD AND THE HISSING STARTED, ALMOST RUNNING INTO THE BACK OF THE CAR IN FRONT OF HER. SHE PULLED OVER AND CALLED ME. WHEN I ARRIVED, I COULD HEAR A HISSING SOUND AS IF AIR WAS LEAKING FROM SOMEWHERE NEAR THE BRAKE BOOSTER. I AM AN AIR FORCE AIRCRAFT MECHANIC AND HAVE BEEN WORKING ON MY OWN CARS FOR OVER 40 YEARS. I SEARCHED ALL OVER THINKING THAT A HOSE MIGHT HAVE TORN OR PULLED OUT OF THE CHECK VALVE, BUT I COULD NOT SEE ANYTHING OBVIOUS. THE BRAKE FLUID LEVEL WAS FINE, SO I DROVE THE CAR HOME AND BEGAN TO SEARCH THE INTERNET. I FOUND THIS WEBSITE: HTTP://WWW.MAZDAPROBLEMS.COM/TRENDS/BRAKE-BOOSTER-FAILURE/ AND FOUND OUT THAT MAZDA HAVE KNOWN ABOUT THE ISSUE FOR YEARS. I'M REALLY UPSET THAT THEY WOULD NOT MAKE A RECALL ON SOMETHING LIKE THIS, SINCE IT AFFECTS BRAKE RELIABILITY AND COULD CAUSE AN ACCIDENT, INJURY OR DEATH!!! I'VE CONTACTED THE DEALERSHIP: HTTP://WWW.ELDORADOMAZDA.COM/ TO VERIFY IF IT WOULD BE COVERED, AND THEY TOLD ME THAT IT WAS NOT. WHEN I INQUIRED ABOUT WHY WEREN'T OWNERS NOTIFIED OF THIS POSSIBLY LETHAL SITUATION, THEY COULD NOT PROVIDE AN INTELLIGENT ANSWER, OTHER THAN YOUR CAR IS TOO OLD AND IT HAS TOO MANY MILES. OUR VEHICLE BARELY HAS 92K MILES ON IT, AN AVERAGE OF 13K PER YEAR. THEY STILL TOLD ME THAT THEY WOULD FIX IT, BUT THAT I'D HAVE TO PAY FOR IT . THIS SITUATION IS ABSURD AND NEGLIGENT AND I FEEL THAT ANYTHING TO DO WITH BRAKES AND THEIR PERFORMANCE OR LACK THERE OFF SHOULD BE A SAFETY RECALL AND OWNERS SHOULD NOT HAVE TO FIND OUT THE HARD WAY LIKE DAYS BEFORE CHRISTMAS OR AFTER AN ACCIDENT!!! PLEASE, HELP US! :) HOPE YOU HAVE A MERRY CHRISTMAS!