NHTSA Complaint #11219294 — 2012 BMW X5

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A CLICKING NOISE UNDER THE VEHICLE. THE VEHICLE STARTED TO LOSE POWER, THE TRANSMISSION WARNING INDICATOR ILLUMINATED, AND AN UNKNOWN FLUID EMERGED FROM THE TRANSMISSION AREA. THE VEHICLE WAS TOWED TO AN UNKNOWN INDEPENDENT MECHANIC WHO DETERMINED THAT THE DRIVE AXLE FRACTURED AND DAMAGED THE TRANSFER CASE, WHICH NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO BMW OF MANHATTAN (555 W 57TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED UNLESS IT WAS PAID FOR BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V138000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.