NHTSA Complaint #11542756 — 2012 BMW X5

The contact owns a 2012 BMW X5. The contact stated that while his wife was driving at an undisclosed speed, she heard a loud thumping sound underneath the vehicle. The contact then stated that the vehicle hesitated then decelerated at low speeds while the accelerator pedal was depressed. The contact stated that his wife was able to navigate the vehicle safely to the residence. The contact was unsure if any warning lights were illuminated. The vehicle was then towed to the dealer where it was diagnosed that the front driveshaft failed and as a result the power steering hoses had ruptured and the front driveshaft and the power steering hoses needed to be replaced. The power steering hoses were replaced however, the front driveshaft had not yet been replaced. The contact referenced the NHTSA Campaign Number: 17V138000 (Power Train). The manufacture was notified of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 210,000.